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Terms & Conditions

Please read these Terms and Conditions of Use ('Terms') carefully before using ('the Website').
In these Terms, 'we', 'us' and ‘REACH Trustee Services’ means the owner of this Website and the REACH Trustee Services ™ trademark and brand, and 'you' means the user of this Website. We reserve the right to withdraw all or part of the Website at any time.

  1. Terms applying to all users of the REACH Trustee Services website.
  2. By using this Website you agree to be bound by these Terms, the Privacy Statement and the Copyright Statement.
    You acknowledge that you are responsible for making back-up copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse.
    Whilst we try to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website (except for death or personal injury caused by our negligence).
    We cannot promise that access to the Website will be uninterrupted or error free. We reserve the right to suspend access to the Website between the scheduled maintenance window of approximately 01.00 and 02:30 GMT each day. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website and the services offered via the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of REACH Trustee Services.
    You accept that you will not have a claim for breach of contract (either against us REACH Trustee Services or its supporting companies) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses.
    We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any or content and/or facilities provided via the Website:
    • any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue;
    • any loss or corruption of data; or
    • any indirect or consequential loss.
    The exclusions and limitations of liability contained in this section do not apply to :
    • any loss or damage resulting from death or personal injury caused by our negligence;
    • loss or damages arising from our fraudulent misrepresentation; or
    • any other losses which may not be excluded or limited by law.
    Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.
    The receipt of the services is personal to you and you may not transfer your rights to access to another person unless we have consented in writing to you doing so.
    If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.
    If either we or you fail to enforce, or delay in enforcing, any of our respective rights or remedies under these Terms, such failure or delay shall not operate as an agreement to waive that right or remedy, and shall not prevent us from exercising that right or remedy in the future.
    These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.
  3. Purpose of the Website
  4. The purpose of the Website is to provide businesses with a way of recording substances imported into the EU via a indirect supply chain.
  5. Copyright
  6. The materials on this Website are protected by our and by third party copyright and other intellectual property rights as described in the REACH Trustee Services Copyright Statement.
  7. Quality of the services
  8. We will use reasonable skill and care in providing the services to you. We do not make any commitment to you that the content of the services will meet any specific requirements that you have. We do not make any commitment to you that you will obtain any particular result from your receipt of the services. We do not make any commitment to you that you will obtain any particular certification from your receipt of the services.
    All representations, warranties and/or terms and/or commitments not expressly set out in these terms and conditions in (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible at law.
  9. Password
  10. When you registered for REACH Trustee Services you chose a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your username and password. You must tell us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure. We will never email you or ask you on the phone for your password.
  11. Removal of content and response to complaints
  12. In the event that you send any content that breaches the provisions of the above paragraph, REACH Trustee Services reserves its right to remove that content or disable access to it and to respond to any complaints made by a third party in respect of that content. REACH Trustee Services will not be liable to you if it removes any content because it believes that such content breaches the provisions of these Terms. REACH Trustee Services shall have the right without notice to record the IP address from which any user submitted content is transmitted or communicated through this Website.

    REACH Trustee Services may also preserve any content that you send or receive if required to do so by law or if reasonably required to ensure compliance with the Terms or to respond to third party complaints about such content.

    REACH Trustee Services reserves the right to delete any contribution, or take action against any account, at any time, for any reason.

  13. REACH Trustee Services Community
  14. REACH Trustee Services offers all users of the Website the option of joining the REACH Trustee Services community. This area enables you to post comments on and discuss both the content and service provided on the Website. For the avoidance of doubt, any comments or materials that you post on any area of the website are subject to this paragraph.

    We provide the "Community" to you, we do not make any guarantee as to the availability, performance or continued provision of these services and reserve the right to modify or to terminate the provision of all or any of these services at any time. Availability of the service may be interrupted from time to time for maintenance purposes. We also reserve the right to establish general rules and limits concerning use of the "Community". We shall notify you via these terms and conditions if we amend any such rules or limits.

    You agree that we and REACH Trustee Services have no responsibility or liability for the deletion or failure to store any messages or other communications that you send or receive using the "Community".

    You acknowledge that you are solely responsible for any content or other materials that you send or post to the "Community" or any part of the Website and that all communications may be moderated by REACH Trustee Services and that REACH Trustee Services reserves the right to remove any message which is inconsistent with our aim of promoting an inclusive environment. All chat sessions are logged and any complaints will be investigated by REACH Trustee Services.

    You agree not to use the "Community" or any part of the Website:
    • for any unlawful purposes;
    • to transmit, store or communicate any material which is obscene, offensive, blasphemous, pornographic, unlawful, threatening, menacing, abusive, harmful (particularly to minors), an invasion of privacy, defamatory, libellous, vulgar or otherwise objectionable;
    • to transmit, store or communicate any material which infringes our or any other person's copyrights, trademarks, patents, moral rights or other intellectual property rights of any nature;
    • to transmit, store or communicate any material that contains images, audio or video recordings, software or other material protected by intellectual property laws (or by the rights of confidentiality or privacy, where applicable) unless you own or control the rights thereto and have received all necessary consents and agreement in relation to any third parties' interest in the material;
    • for commercial purposes including without limitation the publishing or circulation of any promotion, or advertisement, or the solicitation of funds or the sale or supply of goods or services;
    • to transmit, store or communicate any material which is likely to have a detrimental effect on our or any other person's reputation;
    • harvest content or IP addresses or transmit or communicate any material which contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of this Website or server or any other computer or that contains any unsolicited or unauthorised materials, chain letters, junk mail, spam or similar;
    • to transmit any material which is likely to cause harm to REACH Trustee Services or anyone else's computer systems, including but not limited to any virus, code, worm, data or other routine purposely designed to damage or cause any defect, error, malfunction or corruption to any computer system;
    • to restrict or in any way inhibit any person from using this Website;
    • to transmit, store or communicate any material which is irrelevant to the subject matter;
    • to transmit, store or communicate any material in breach of the Computer Misuse Act 1990;
    • to impersonate or falsely state or misrepresent your association with any entity or person including without limitation REACH Trustee Services.
    • to delete any author contributions, legal notices or proprietary designations or labels in any file which is uploaded or falsify the origin or source of the material which is transmitted or communicated;
    • to obtain, collect or store any personal data about any visitors of the Website;
    • to transmit applications which make excessive demands on bandwidth;
    • to use the "Community" facility provided through this Website, or to receive any newsletter or service under more than one user name and/or user account number without the consent of REACH Trustee Services.
    By posting a message on the Website you warrant that your message complies with the terms and conditions and/or any relevant laws and regulations in force from time to time, and agree to indemnify REACH Trustee Services against all legal fees, damages and other expenses that may be incurred by REACH Trustee Services as a result of your breach of this warranty.
    If you discover any material or behaviour of other users which you think is unacceptable or in breach of these terms and conditions you should report it to us, and we will deal with it at our discretion.
    If you post any comments or content on the Website you grant REACH Trustee Services and the provider a non-exclusive royalty free perpetual irrevocable right and licence to reproduce, modify, edit, adapt, publish, translate, distribute and display such materials in any and all media now known or in future created throughout the world and authorise others to do so. You further agree to irrevocably and unconditionally waive all moral rights which you may have in respect of any material posted by you on the website.
  15. Third Party Links
  16. We may provide links to third-party websites from time to time. This may include links to sites owned by associated companies of REACH Trustee Services. Any link (including without limitation any links posted by other users of the Website) are provided for your convenience only and are accessed at your own risk. We are not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites, and, unless otherwise stated are not responsible for and do not endorse or recommend any third party website or its availability or contents or any agreement or understanding you enter into with a third party through a third party website. If you choose to use any of the links provided, you should ask for access to the terms and conditions and privacy statement of the third party website. REACH Trustee Services does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you in respect of these third party websites.
  17. Amendments to the Terms
  18. We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. If we do so, the updated version will be effective as soon as it is uploaded on to this Website. The date of the last revision to these Terms is provided at the end of the Terms. We recommend that you visit this page each time you visit the Website to ensure that you are aware of and are complying with any changes that we have made to these Terms. If you continue to use the Website you will be deemed to have accepted those changes from the point at which these changes come into effect.
  19. General
  20. Subject to the terms of any agreement we conclude with you if you register on REACH Trustee Services, we reserve the right to withdraw all or part of the Website at any time.
    These Terms and Conditions are governed by and will be understood in accordance with English law. The contract between us is concluded in the English language. Any dispute arising between us under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English courts.
    These Terms and Conditions constitute the entire agreement between us in relation to the provision by us to you of the Services, and they replace and supersede any prior arrangements between us in relation to the Services.
    You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in these Terms and Conditions. Nothing in this Paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.
    The agreement between us which is comprised of these Terms and Conditions is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    The continued use of the Website following any changes to the Terms will mean that you accept such changes.
  21. Contact us
  22. You can contact us :

    by email at

    Last Updated: June 2011